Terms & Conditions

By using this website or engaging our services, you confirm that you are at least 18 years of age and have the legal authority to enter into binding agreements on behalf of yourself or the organisation you represent.

Where services are procured on behalf of a company or other legal entity, the person accepting these terms warrants that they have the authority to bind that entity. If no such authority exists, the individual accepting the terms assumes personal responsibility.

Continued use of this website or engagement with our team following any published update to these terms constitutes acceptance of the revised version.

Suphan Tech provides technical services in the field of AI systems integration for businesses. Our work involves reviewing, connecting, maintaining, and documenting the integration layers between AI components and existing software infrastructure.

Our current service catalogue includes:

• —Integration Assessment (฿4,400): A structured technical review of one to two systems, documenting connection options and practical constraints.
• —Connector Build (฿10,700): Development, testing, and handover of one integration connector, typically delivered within five weeks.
• —Managed Integration Service (฿17,500/month): Ongoing monitoring, maintenance, and scheduled reviews of live integrations, with a named engineer as point of contact.

Services are available to clients with operations in Thailand and, on a case-by-case basis, in other jurisdictions where remote engagement is practical. We will advise you at enquiry stage if geographic constraints apply.

To allow our work to proceed soundly, clients agree to the following:

• —Provide accurate and complete information about your systems, data, and technical environment when requested.
• —Ensure that you hold the necessary licences and permissions for all software and data provided to us for the purpose of the engagement.
• —Designate a suitable technical or operational contact who can respond to queries within a reasonable timeframe during active project phases.
• —Refrain from using our services for any unlawful purpose, including activities that breach applicable data protection, computer access, or intellectual property laws.
• —Not attempt to access, test, or modify any systems belonging to third parties without proper authorisation, and not request that we do so on your behalf.
• —Inform us promptly if circumstances change in a way that may affect the scope, data, or feasibility of an active engagement.

Our materials: All methodologies, frameworks, tools, templates, and pre-existing code developed independently by Suphan Tech remain our intellectual property. Nothing in this Agreement transfers ownership of these materials to the client.

Project deliverables: Where a project proposal specifies that bespoke deliverables—such as connector code or integration documentation—are produced exclusively for a client, ownership of those specific deliverables transfers to the client upon full payment. We retain the right to use knowledge and general techniques developed during the engagement in other contexts.

Client materials: You retain full ownership of your own systems, data, and any materials you provide to us. Our access is limited to what is necessary to perform the agreed services.

Website content: All content on this website, including text, design elements, and structural code, is the property of Suphan Tech. You are welcome to reference or share it, but reproduction for commercial purposes requires our written consent.

All prices are published in Thai Baht (฿) and are subject to applicable taxes. Final pricing for a given engagement is confirmed in the project proposal.

• —Payment schedule: For fixed-price engagements, a deposit of 50% is due upon acceptance of the proposal, with the balance due on delivery. For monthly managed services, invoices are issued at the start of each calendar month and payable within 14 days.
• —Methods: Bank transfer to the account specified on the invoice. We will confirm accepted payment methods at the time of engagement.
• —Late payment: Where payment is not received by the due date, we reserve the right to pause work or suspend access to managed services until the outstanding amount is settled. We will communicate this to you in advance.
• —Scope changes: Where a client requests changes that materially alter the agreed scope, additional costs will be estimated and agreed in writing before work proceeds.
• —Refunds: Deposits are non-refundable once preparatory work has commenced. For managed services, the current billing month is non-refundable. We will work with you reasonably if circumstances change.

Both parties agree to treat as confidential any technical, commercial, or operational information disclosed during the engagement that is not publicly available.

We will not disclose client data, system configurations, or proprietary processes to third parties without your written consent, except where required by law or regulation. We may share information on a need-to-know basis with subcontractors or tools directly involved in delivering the service, subject to equivalent confidentiality obligations.

This obligation continues for three years after the conclusion of the engagement, or as otherwise agreed in writing.

Our services are provided on a professional-effort basis. We apply care, skill, and current technical knowledge to each engagement, but the nature of systems integration means that outcomes depend in part on third-party platforms, client environments, and factors outside our direct control.

We do not make any assurance of a particular commercial outcome arising from the use of AI integrations. Integration work is a technical service; business decisions made on the basis of that work remain your responsibility.

Third-party AI platforms, APIs, and software products referenced in our services are subject to their own terms, availability, and changes. We are not responsible for interruptions or alterations to those services.

To the extent permitted under applicable Thai law, our total liability to you in connection with any engagement, whether arising in contract, tort, or otherwise, is limited to the total fees paid by you in the three months preceding the relevant claim.

We are not liable for indirect, consequential, or incidental losses, including loss of revenue, lost data, or business interruption, unless caused by our gross negligence or wilful misconduct.

Nothing in this section limits liability for personal injury, death, or fraud.

Where events beyond our reasonable control—including utility failures, third-party platform outages, natural events, or government action—prevent or delay performance, we are not in breach of these terms. We will notify you promptly and work to resume normal service as soon as practicable.

You agree to indemnify and hold harmless Suphan Tech, its officers, and staff from any claims, losses, or costs—including reasonable legal fees—arising from:

• —Your breach of these terms or applicable law;
• —Inaccurate or incomplete information you provided to us;
• —Your use of deliverables in a manner not contemplated by the agreed scope.

This indemnity does not apply where the claim arises from our own negligence or breach.

Fixed-price engagements: Either party may terminate by written notice if the other party has materially breached the agreement and failed to remedy that breach within 14 days of written notice. Fees for work completed to the point of termination remain due.

Managed Integration Service: Either party may end the monthly service with 30 days' written notice. The service continues through the end of the notice period, and the final invoice covers that period in full.

Effect of termination: Upon termination, we will provide you with whatever work product exists at that point in the format reasonably available to us. Confidentiality obligations and payment obligations that arose before termination survive.

We hope that any disagreement can be resolved through direct discussion. If an issue arises, please contact us at legal@{{DOMAIN}} and we will respond within five business days with a view to finding a practical resolution.

If informal resolution is not possible, either party may refer the matter to mediation by a mutually agreed mediator before initiating formal proceedings.

This Agreement is governed by the laws of the Kingdom of Thailand. Any disputes not resolved through the above process are subject to the exclusive jurisdiction of the courts of Bangkok, Thailand.

Entire agreement: This Agreement, together with any signed project proposal, constitutes the full agreement between the parties on its subject matter and supersedes any prior discussions or correspondence.

Severability: If any provision of this Agreement is found to be unenforceable under applicable law, the remaining provisions continue in full force.

Waiver: A failure to enforce any provision does not constitute a waiver of the right to enforce it on a later occasion.

Assignment: You may not assign your rights or obligations under this Agreement without our prior written consent. We may assign or subcontract where necessary to deliver the service, subject to the confidentiality obligations in Section 8.

Notices: Formal notices under this Agreement should be sent by email to the address provided at the time of engagement, with written confirmation of receipt. Day-to-day communication may continue through normal project channels.

We may revise these terms from time to time to reflect changes in our services, applicable law, or operational practice. When we make material changes, we will post the updated version on this page with a revised effective date and, where we hold your contact details, we will notify you by email.

If you are in an active engagement when terms are updated, the version in effect at the start of that engagement applies to it, unless both parties agree in writing to adopt the revised terms.

Continued use of our services following any update constitutes acceptance of the revised version.

For questions about these terms, to request clarification before engaging, or to raise a concern after an engagement, please contact us: